Emergency Services

The staff at Waters Family Dentistry know that sometimes life has a way of throwing us “curve balls” and dental emergencies and pain can show up at any time.

Some common dental emergencies are:

  • Broken or cracked teeth
  • Broken or cracked fillings
  • Crown that has come off a tooth (bring the crown with you)
  • Infected tooth
  • Gum tissue infection
  • Dry socket following dental extraction
  • Broken orthodontic wires
  • Dental trauma**

**If you or your child has experienced a tooth being knocked out, find the tooth if possible. Gently rinse the tooth with water and place it in a small amount of milk; bring the tooth with you to the appointment. In some cases, teeth can be re-implanted into the socket after being knocked out.

We Are Here for Your Emergency

When you call our office during normal office hours with a dental emergency, you will be greeted by one of our front office staff, Cyndi, Echo or Alexis, our Spanish translator.

If this is your first time calling, they will ask you how you heard about our office. We are grateful when our existing patients refer their friends and family to us for their dental care.

Our greeter will ask to scan your personal identification card and any dental insurance card you may have. Some patients may not have a card, but our front office staff will be happy to to be able to confirm your dental insurance eligibility online with just a few pieces of information. Yiho will give you new patient forms to complete.

They will ask you some basic contact information and questions about the symptoms you are experiencing.

Symptoms to Report Are:

  • Onset and the duration of your pain
  • Location of the pain - upper or lower, right or left side of your mouth
  • Sensitivity to hot or cold temperatures
  • Swelling of the gum tissue at or near the area of pain
  • Any recent trauma
  • Draining or bad taste in your mouth
  • Any recent dental treatment you feel may be related
  • Pain medication you have taken to help relieve your discomfort

At our daily morning staff huddle, the dentists will identify a time in the schedule when we can accommodate same day appointments for dental emergencies. This way, when you call us, our front office staff is able to book your emergency appointment right away

Please Bring to Your Emergency Dental Appointment:

  • Personal photo identification - a current driver’s license works well
  • Your health history and a list of your current medications
  • Any dental insurance information

What Happens During Your Appointment

Once you have completed the forms, one of our dental assistants, Denise or Sadi, will escort you to your treatment room and stay with you throughout your appointment. Dr. Waters or Dr. Crouch will introduce himself and ask about the symptoms you are experiencing.

He may use a variety of diagnostic tools during this appointment:

  • Panoramic digital x-ray
  • Periapical digital x-ray
  • Tooth Vitality Test
  • Tooth Slooth (used to identify internal cracks in teeth)

The dentist may take an intraoral image of the area of concern and show you the image on the chairside monitor. He will discuss your condition and options for the next steps and answer any questions you may have about your options. The dental assistants may also show you an informative video related to your condition. We have a large selection of these videos in our Caesy Dental Education video library.

Your Emergency Dentist in Grand Island

For those emergencies that occur outside of normal office hours, patients of record can reach reach our on-call dentist by following the prompts on our office voicemail. You can reach this number by calling (308) 382-1734.

If you or your loved one are experiencing a dental emergency, don’t hesitate to call. We are here to help!